Valet Parking Service St. Louis
We do things a bit differently, and that's the way we like it!
We Pride Ourselves on Customer Service
Premier Valet Parking Services main goal is to make sure every customer is satisfied with our service. Our employees are trained through an intense training program on how to give proper customer service. If you do not feel that you have received top notch service, please contact us at [email protected]. Once we receive your information, we will contact you within 24 hours or if it is on the weekend we will contact you the next business day.
Please make sure you read over our terms and conditions printed on the valet ticket which was given to you at the time you parked.
Our company parks over several hundred thousand cars a year and sometimes our drivers can make a mistake. If an employee has damaged any of your property please contact us during normal business hours Monday - Friday from 9am to 5pm. If the accident took place over the weekend, please send a report to us at [email protected]. All incidents must be reported before the car has left our possession and you have take possession of the car. Once you take possession of the car, the liability is no longer in our control and you must contact your own insurance company about the incident as we have no proof that the incident took place from a valet attendant. It will be for your insurance company to decide if that is the case or not and they will contact us if they believe we are at fault. This does not happen often but over 15 years we have had this happen a handful of times. We like to be straight forward about our policy and we will do everything in our power to make sure if it is our fault to take care of the incident. We can assure you we will do our due diligence to see if this could have happened while in our possession. If we can't prove that the incident took place in our possession we can't pay out on a claim and you must take the claim up with your insurance carrier.